Support
Support
Find help with your account, sign-in, technical issues, privacy requests, billing questions, data export, and account deletion.
On this page
Account access
If you can't sign in, make sure you're using the same email address and sign-in method you used to create your account. You can reset your password from the sign-in screen.
Password reset help
Use "Forgot password" on the sign-in screen. If the email doesn't arrive, check your spam folder and confirm you entered the right address, then contact us — never send your password.
Technical issues
If something doesn't work as expected, tell us what you were trying to do, the page or feature involved, your browser or device, roughly when it happened, and any error message you saw. Please don't include access tokens, passwords, or private keys.
Privacy requests
For privacy questions or requests about your rights, email hello.hobbytrack@outlook.com and include the email address linked to your account.
Deletion requests
You can delete your account directly from Settings inside the app. Sign in to continue, or if you'd rather request it by email instead, contact hello.hobbytrack@outlook.com from the address on your account.
Export requests
Self-service practice-data export is available in Settings on every plan. See Data export for included records and limitations, then sign in to continue. Contact us for other account information.
Billing support
For billing questions, email us with the address linked to your account and a short description of the issue. Please don't send card numbers, bank details, or full receipts with sensitive information.
What to include
Contact hello.hobbytrack@outlook.com. Include your account email, the type of issue, your browser or device, and a short description.
Keep this safe
Never send passwords, access or refresh tokens, API keys, recovery codes, payment-card information, or other secrets.
Social sign-in status
Social sign-in options are shown only when they're available in the version of HobbyTrack you're using. Sign in with Apple is not currently available.